The Answers toAll Your Questions
Along with personalized attention and support, our skilled activity box creates a fun and engaging learning experience for each and every child. Feel free to contact us and learn more.
What is OT Park?
OT Park Box is a monthly kids’ skilled activity subscription box that sends activity ideas and materials to your doorstep! Each month, tiny fingers will discover carefully curated activities with its materials needed, an informative activity guide for parents written by an experienced pediatric occupational therapist, and stickers for fun! Every box includes a book for you and your child to read because we at OT Park, firmly believe in the magic of reading!
What are the box options?
We offer three options so you can choose the box that best suits the age of your child and your needs. Our OT Park Box is perfect for ages 0-3, our Gift Box is great for gifting age appropriate activity-box to your friends and family on their baby showers or when their kids celebrate 1st,2nd or 2.5th birthday!And last but not the list, our customized box is for families and professionals who are looking for skilled age appropriate activities.
OT park box categories:
- 0-6 months box
- 6-12 months box
- 12-18 months box
- 18-24 months box
- 2-2.5 years box
- 2.5-3 years box
What's in the box?
Every month you will receive a surprise assortment of many different age-appropriate activities with a detailed instruction booklet - that is our own activity guide designed for that box. Examples include activity worksheets, pencils, sensory toys, activity cards, play-doh, colors, putty, a kid’s book, infant’s mobile, wooden toys, textured tactile toys/ fidgets, craft activities that promote gross and fine motor skills, sensory-motor, handwriting, visual motor and activities of daily living skills, and much more!
Be sure to follow us on Facebook, Instagram & Twitter: @otparkbox to see photos and videos of past boxes, as well as sneak peeks to upcoming boxes.
What if my child is unable to do the activities?
This is not unusual - and the OT Park Box is designed to account for it. If your child is unable to perform any of the activities mentioned in the box, then take a break, and try repeating it in a day or two. Children at this age normally learn through repetition, and it is when your child repeatedly engages in the activity and the skills it uses, that your child is actually developing!
Who can benefit from The OT Park Box?
We offer boxes and subscriptions for a wide range of ages and interests, from infants (0 months) through toddlers of up to 3 years.
What age group are these boxes for?
0-3 years old. However, this is just a general guideline as our children with special needs have different levels of independence and various learning levels and developmental abilities. You may need to provide more guidance & assistance to your child for certain contents in the box (e.g., a craft/ fine motor based activity.) However, many of the items in OT Park Box are appropriate for children of the ages that the box suggests.
Can my child use the ot park box independently?
No. We strictly recommend OT Park Box activities must be performed under parental supervision.
Is this a therapy box for kids?
OT Park is NOT a therapeutic box. We do not provide therapy in the box. These boxes are curated solely for the purpose of fun, enjoyment, and practice of various skills that are appropriate for specific age group depending on your subscription.
If you need an occupational therapist consultation and if you are in California, please send an email to email@example.com with the subject “Need an OT-Consult” with a brief description of your concerns and we will reply back to you within 2-3 business days.
If you need an occupational therapist teleconsultation and if you are in California, please send an email to firstname.lastname@example.org the subject “Need an OT-Consult” with a brief description of your concerns and we will reply to you back within 2-3 business days.
An item in my box broke. What Can I do?
We always check the items to make sure they are intact before placing them inside your OT Park Box. However, if you received a broken item, please email us at email@example.com within three (3) days upon receiving your OT Park Box, attached with a photo of the broken item, and we will gladly assist you! Unfortunately, we cannot be responsible for items that are broken during and after use.
How much does an OT Park box Subscription cost?
An OT Park Box starts at $74.99/month + Free Shipping within USA + Tax.
If I sign up for a subscription today, when will I receive my first OT Park Box?
Your first box will begin processing immediately after your order is placed. Though here is some information a customer may note:
If you have signed up before 25th of any month, you will receive the current month’s box. Signing up after 25 to end of the month, will be eligible for the next month’s box.
Example: You signed up on 20th of september. You will receive a September box.
But, if you signed up on 28th of the month, you will receive an October box when October boxes ship from the warehouse. (Boxes are shipped usually between 15-25 of each month on three different groups). You will receive an email notification on when your box is shipped.
Once shipped, your box will take approximately 3-10 business days to arrive at your door depending on the location.
When will I get my first OT Park Box If I sign up for pre-order?
We are closed for Pre-orders now.
Can I cancel my subscription and receive a refund?
You can cancel anytime by logging into your account and click ‘Cancel my subscription’. In order to receive a refund, you must request one before the 25th of the month. Unfortunately, we are unable to provide refunds for boxes that have already shipped or if it is past the 25th of the month. To request a refund, please email us at firstname.lastname@example.org
How do I sign up again after having previously canceled?
If you would like to reactivate a previously canceled or expired subscription, you can go back into your Subscription Details page and click “Reactivate”. If you’d like to start a new subscription, simply add the new subscription to your cart and proceed through the checkout.
What should I do if I get stuck during the process?
You can always write to us on email@example.com. We will be more than happy to help. Or you can whatsapp us on (408)-607-9967.
Is Shipping Free?
Yes We have Free shipping if you sign up before January 1, 2021. (Free shipping within USA only.)
Can I order just one time box?
Yes you can. Please select “gift a box” or “One time purchase” in the drop down menu of your box category page.
What payment options are available?
We accept all online modes of payment including Debit/Credit Cards, PayPal, Apple Pay or Amazon Pay.
Do you offer Gift cards?
Yes we do. Please visit our shop. If you do not find that option, Please reach out to firstname.lastname@example.org to receive/send a gift card - we are happy to help.
What do I do if I accidentally signed up for more than one subscription?
Contact our customer service team who would be happy to look into your account for you. A refund will be given when needed. Please contact us. You will receive a reply within 2-3 business days.
How can I change my subscription type from one age group to another?
We offer a six-month subscription for each age
If you are month to month We offer a 6 months subscription for each age group. When you are receiving your subscription for a specific age-group for example 6-12 months box group, and you are in the 12th month, you can email us as email@example.com and request change or sign up directly on the website for the next 6 months by selecting the ‘get started’ button to continue services for the next 6 months.
I didnt receive an order confirmation for my subscription. What Do I Do?
No worries! Log in to your account and click the Order Number to get the breakdown of your order as well as its status.
Why is my credit card being declined?
Your credit card may be declined because we do not accept the form of payment you are trying to enter. Also, double check that the billing information you are entering matches with the billing address connected to your credit card. If you are still having trouble, contact us so we can help you out.
Account and Billing
When will I be billed for my OT Park Box Subscription?
If this is your first time signing up for OT Park Box, you will be billed immediately except for the launch offer (Launch offer- you will be billed on Aug 31st to get the first box in September). For all subsequent renewals, you will be billed on the same date of the next month. For example, if you placed your first order on April 2ndth your next billing would be on May 2nd, then June 2nd,etc.
Will I receive the current month’s OT Park Box when I sign-up? How does the renewal system work overall at OT Park?
Yes, You will get a box for the current month if you sign up between 1-25th of any month. You account renews at the same date of your sign-up. For example, if you signed up on 16th of October, your account will be renewed on 16th of November and so on. You can cancel anytime. We do not provide refunds for the box that is already shipped.
Do you offer payment plans?
Sorry at this time, we do not offer payment plans.
Am I able to skip a month without losing my subscription?
Of course you can. Just contact our customer service or email at firstname.lastname@example.org. We will take care of it.
Can I change frequency of my box delivery?
Sorry at this time, we do not provide such option.
How Can I change my credit card number?
Simply login to your account. Go to my profile and update payment information.
Shipping & Tracking
How do billing and shipping work?
We are a monthly subscription. That means you are re-billed every month. When you purchase your first box, your card is charged immediately (that same day). You will be re-billed for your next box on the same date of the next month.
Boxes are shipped out on 15-25th of each month. You will receive the current month’s box whenever you sign up. For example, in order to receive your “September box”, you must sign up before the 25th of September.
To receive the "current" box, you must sign up on or before the25th of the previous month. For example, in order to get the "October's box", you must sign up before the 25th of October.If you still want previous box, you can email us at email@example.com or visit our shop on our website.
What countries do you send OT Park box?
The OT Park Box currently supports free shipping within The United States of America till Dec.2020. We currently ship every other country. Please contact firstname.lastname@example.org and we will provide you with information.
Do you offer expedited shipping?
Sorry at this time, we do not offer expedite shipping.
How long will it take for my OT Park Box order to arrive?
Once your box has shipped, expected delivery times in the United States are on average 3-10 business days, depending on the location.
How Do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information you need. This number can also be found in your profile information on our website.
My tracking number isn't updating. what does this mean?
The tracking information will be updated 24-48 hours after receiving a notification that your order has been shipped. If the time period passes and an update is still not available, please contact customer service at email@example.com with your order ID so we can assist you.
Its been 10 days since my box shipped and I still haven't received it. What should I do?
We are so sorry to hear your box has not arrived yet! Please contact customer service so we can verify that your address is correct and take any action needed to get you your box!
How do I update my shipping address?
Log in to your OT Park account and edit your information for each subscription under “My Subscriptions” in your profile. Please note that your shipping address must be updated before your renewal date in order for the package to go to that new location. If you require assistance updating your shipping address, please contact us!
How Do I contact you?
You can contact us anytime at firstname.lastname@example.org. We pride ourselves on excellent customer service and you will receive a reply within 2-3 business days. Or you can contact us on whatsapp at (408)-607-9967.
How Do I report a problem with my OT Park Box?
It's simple. Anytime if you have issues with the OT Park Box, please send us an email on email@example.com or call us.
How Do I report an issue with website?
We are always looking for any feedback. Please email us on firstname.lastname@example.org
How Do I contact you for affiliation program ideas/requests?
For all inquiries, please send an email to email@example.com. If you are a Blogger, YouTuber or Instagrammer, please include your full name as well as links to all your social channels and your reason for contacting us. If you are press or media, please include your business' information as well as your reason for contact. Thank you!